Big Deal Toys Return Policy

At Big Deal Toys, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free returns policy to make the process as simple and convenient as possible for you.

14-Day Home Approval Return Policy:

We understand that sometimes your preferences may change, or you may reconsider your purchase decision. Therefore, we offer a 14-day home approval return policy, starting from the date of delivery. Within this period, if you wish to return any goods for a refund or exchange, you can do so without any hassle.

How to Initiate a Return:

If you wish to return goods under our 14-day home approval return policy, please follow these simple steps:

  1. Online account: Login to your online account and from here simply click into your order history and make a request to return a product here.

  2. Return Authorization: We will provide you with a return authorization number and instructions on how to proceed with the return.

  3. Packaging: Ensure that the item(s) being returned are in their original condition, unused, and in their original packaging, with all tags and labels intact.

  4. Shipping: You will be responsible for arranging the return shipping of the item(s) to our designated return address, unless the return is due to a fault on our part or damage during transit.

  5. Refund or Exchange: Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your preference.

Important Notes:

  • Items returned without prior authorization or outside the 14-day return window may not be accepted, and refunds or exchanges may be declined.
  • Refunds will be issued using the original payment method, and exchanges will be subject to product availability.
  • Return shipping costs are non-refundable unless the return is due to a fault on our part or damage during transit.
  • Certain items may be excluded from our 14-day return policy, such as personalized or custom-made items, perishable goods, and items marked as final sale.

Contact Us:

If you have any questions or require further assistance regarding our returns policy, please do not hesitate to contact our customer service team at office@bigdealtoys.co.uk. We are here to help and ensure that your shopping experience with Big Deal Toys is enjoyable and stress-free.

Thank you for choosing Big Deal Toys!

Escalations Team

We dont always get it right...

At Big Deal Toys, our Complaints Escalations Team is dedicated to providing exceptional support and resolution services. We strive to address and resolve every customer concern with empathy, integrity, and efficiency. Our commitment is to listen, understand, and take swift action, ensuring customer satisfaction and trust in our brand. We will do all we can to assist and resolve any issues, making every experience with Big Deal Toys a positive one.

Please complete our escalation form below and a manager will contact you.

Escalations process form

Please take a moment to complete the below form with as much detail as possible so a manager can look into your matter.