This website is operated by Big Deal Toys. Throughout the site, the terms “we,” “us,” and “our” refer to Big Deal Toys. Big Deal Toys offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information, which is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Section 7- Legal Compliance and Governance:

Big Deal Toys operates in strict compliance with the laws and regulations of England and Wales, ensuring a trustworthy and secure environment for all our users and stakeholders. Our operations are guided by a commitment to ethical business practices, consumer protection, and the provision of high-quality products and services.

For inquiries regarding our corporate structure, legal standing, or any other corporate-related questions, please contact our head office at the address provided above.
We are dedicated to transparency and are here to address any questions or concerns you may have.

Head office address
Big Deal Toys
Freeland Park,
Unit 13,
Wareham Rd,
Lytchett Matravers,
Poole
BH16 6FH

Section 8- Order Acceptance Policy

Order Confirmation and Processing

Upon placing an order with Big Deal Toys, customers will receive an order confirmation via email, which includes an Order Number unique to their purchase. This email serves as an acknowledgment of your order's details and the initiation of the order processing phase.

Offer and Acceptance

By submitting an order on our website, you are making an offer to Big Deal Toys to purchase the products selected in accordance with these Terms and Conditions. The receipt of an order confirmation does not constitute the formal acceptance of your offer. Formal acceptance of your offer and the completion of the contract between you and Big Deal Toys are subject to our internal validation procedures, including fraud prevention checks.

We aim to ensure the security and accuracy of all orders to protect our customers and our business from fraudulent transactions. This process is in place to confirm the legitimacy of the order and may involve verification of payment details and the confirmation of the order details provided.

Right to Refuse Service

Big Deal Toys reserves the unilateral right to refuse service to any customer, terminate accounts, edit or remove content, or cancel orders at our discretion. This may occur under circumstances where an order appears fraudulent, violates our terms and conditions, cannot be fulfilled due to inventory constraints, or for other reasons deemed necessary by our internal policies.

Order Acceptance and Contract Completion

The formal acceptance of your order and the completion of the contract between you and Big Deal Toys will occur at the point of dispatch of the products ordered to you. Should we be unable to accept your order for any reason, we will inform you as soon as possible. If your order is not accepted, any payments made in relation to that order will be refunded in full.

In cases where an order cannot be processed or accepted after payment has been received, Big Deal Toys commits to providing a full refund of the amount paid. This refund will be processed using the original payment method used by the customer, unless otherwise agreed upon.

Section 9-Cancellation Rights

Right to Cancel as a Consumer

As a valued customer of Big Deal Toys, if you are contracting as a consumer, you have the right to cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods. You are not required to provide any reason for cancelling your contract, nor will you incur any penalty for doing so. This policy is designed to ensure your utmost satisfaction and confidence in purchasing our products.

Exclusions to Cancellation Rights

Please note that the right to cancel your contract does not apply if you are not purchasing as a consumer. For instance, if you order more than five items of a single product in one order, or across a series of orders, it will be assumed, unless otherwise agreed in writing by us, that you are operating in the course of a business. In such cases, the supply of products will be governed by the terms of our Business to Business supply contract. For more details on these terms, please refer to the Business to Business section on our website.

How to Cancel Your Contract

To cancel your contract with Big Deal Toys, please notify us of your decision by telephone, email, or in writing. Our contact details can be found on our website's Contact Us page. Prompt communication is encouraged to ensure a smooth cancellation process.

Incorrectly Supplied Items

In the event that you receive an item that you did not order, please inform us as soon as possible. We strive for accuracy in all orders but will promptly rectify any errors on our part.

Returning Goods After Cancellation

If you have already received the goods before deciding to cancel the contract, the goods must be returned to us in their original packaging and condition, at your own cost and risk. For information on how to return goods, please visit our Returns page. It is crucial that goods are returned promptly and properly packaged to avoid any damage during transit.

Refunds Following Cancellation

Upon receiving notice of your cancellation, Big Deal Toys will refund any sums debited from your payment card for the order. This refund will be issued to your original payment method as soon as possible following your cancellation notice. In the event that the goods are not returned to us, or if the costs of delivery are not covered by you, we reserve the right to deduct the direct costs of recovering the goods from the refund owed to you.

This section outlines your rights and responsibilities when cancelling a contract with Big Deal Toys, ensuring a fair and transparent process for both parties.

Section 10- Delivery of goods to you

  • Big Deal Toys will deliver the goods ordered by you to the address you provide for delivery at the time you make your order. Should you be unavailable to take delivery, you agree to the delivery being made to a close neighbour or to a safe place (such as a porch, shed, or other similar location). Should you supply the incorrect address details we are not liable for loss.

  • Delivery will be made as soon as possible after your order is accepted.

  • You will become the owner of the goods you have ordered once they have been delivered to you. After delivery, the goods will be held at your own risk, and we will not be liable for their loss or destruction.

  • Goods for delivery outside the United Kingdom may be subject to import duties, taxes, and/or customs charges. These charges are levied once the parcel arrives at its destination and must be paid by the recipient.

  • To ensure your order reaches you as quickly as possible, Big Deal Toys reserves the right to advise couriers to deliver to a neighbour's house if you are unavailable. When a signature for delivery is obtained, we will not be liable for the loss or destructio n of the goods.

  • You have 5 working days to inform us of non-delivery after the expected delivery date as detailed in your confirmation email.

 

Section 11- Pricing and Currency

Product Pricing

All product prices listed on the Big Deal Toys website are in UK pounds (GBP). In instances where prices are displayed in currencies other than GBP, the currency and its symbol will be clearly stated next to the amount to ensure clarity and transparency for our customers.

Price Changes

Big Deal Toys reserves the right to modify the prices of products available on our website at any time without prior notice. Such changes will not affect orders that have already been accepted by Big Deal Toys and for which you have received an Order Confirmation. We are committed to providing the most accurate pricing information to our customers; however, errors may occur.

Exclusion of Shipping Costs

The prices displayed for products on our website are exclusive of shipping costs. Shipping costs are additional charges that are calculated based on your shipping address and the size/weight of your order. Detailed information regarding shipping costs can be found on our Shipping Information page.

Pricing Errors

Despite our best efforts to ensure the accuracy of the prices and information on our website, errors can occur. In the event that a product is listed at an incorrect price due to a typographical error, error in pricing information received from our suppliers, or any other mistake, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.

Correction of Errors and Inaccuracies

If a pricing error is identified before your order is shipped, we will either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We have no obligation to provide the product to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing mistake.

Legal Rights in the Event of a Pricing Error

In the event of a pricing error, Big Deal Toys reserves the legal right to cancel any orders arising from such errors. If your order is cancelled after your payment has been processed, we will issue a full refund to the original payment method used at the time of purchase.

Our product prices are in UK pounds (GBP). If prices are displayed in other currencies, the currency and symbol will be clearly stated alongside the amount. Big Deal Toys reserves the right to change prices for products at any time before you place an order. The price of products shown excludes shipping costs, which are detailed on our Shipping Information page.

Section 12- Proprietary rights and Licences

  • All copyright in the text, graphics, and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to Big Deal Toys.

  • You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify, or adapt this website, its material, contents, or underlying software.

  • When you transmit or post any material to or on our website, you grant to us a non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use, display, or distribute that material in any way without any duty at all to account to you.

Section 13- Trademark information

  • "Big Deal Toys" trademark used within this website is the property of Big Deal Toys and other trademarks used are the property of their respective owners.

  • You are not permitted to use any of the above trademarks or any similar signs likely to confuse the public, without our prior written consent.

Section 14- Consumer rights

Big Deal Toys is committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015.

If you would like to read more about this legislation, please see here: Consumer Rights Act 2015.

Section 15- Governing Law

The contract between you and Big Deal Toys shall be governed by and interpreted in accordance with English law, and both parties submit to the jurisdiction of the English courts. This ensures that any disputes or legal matters arising from our interaction will be resolved under the established legal framework in England.

Section 16- Entire agreement


These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions. We may vary the terms and conditions from time to time and the terms and conditions that govern any activity on this site shall be those displayed on the site at the time of the activity.

 

Section 17- General

Force Majeure

To the extent permitted by law, Big Deal Toys is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Big Deal Toys, and Big Deal Toys shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

By placing an order with Big Deal Toys, you agree that the sale is made in the UK. These Terms and Conditions shall be governed by and construed in accordance with the laws of the UK and shall be subject to the non-exclusive jurisdiction of the courts of the UK.

Applicable Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

Escalations Team

We dont always get it right...

At Big Deal Toys, our Complaints Escalations Team is dedicated to providing exceptional support and resolution services. We strive to address and resolve every customer concern with empathy, integrity, and efficiency. Our commitment is to listen, understand, and take swift action, ensuring customer satisfaction and trust in our brand. We will do all we can to assist and resolve any issues, making every experience with Big Deal Toys a positive one.

Please complete our escalation form below and a manager will contact you.

Escalations process form

Please take a moment to complete the below form with as much detail as possible so a manager can look into your matter.